Privacy Policy

PinkSpider, LLC ("PinkSpider," "we," "us," or "our") provides an AI-powered influencer compliance platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using our Service, you consent to the data practices described in this Privacy Policy.

• Account Information: Retained for as long as necessary to support your relationship with us, including after account deletion, unless otherwise required by law.
• Profile Information: Social media handles, biographical information, follower counts
• Campaign Content: Retained for the duration of a campaign plus additional time reasonably necessary for audit, compliance, security, and operational improvement purposes.
• Communications: Messages, feedback, support requests

• Usage Data: Features used, time spent, click patterns, performance metrics
• Device Information: IP address, browser type, operating system, device identifiers
• Session Data: Login times, authentication cookies, security logs

We use Google Analytics to collect information about how users interact with our Service. This includes pages visited, time spent, device/browser type, and other usage patterns. Google Analytics may use cookies and similar technologies to gather this information. You can learn more about how Google processes data here: https://policies.google.com/privacy, and you may opt out using the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.

We use artificial intelligence to analyze content for regulatory compliance, detect potential violations, and generate recommendations. This analysis is central to our Service.

Your content may be processed by:

• OpenAI: Content analysis, text processing, audio transcription
• Anthropic: Content analysis, text processing, audio transcription
• Google Cloud AI: Image and video analysis
• Other AI Services: As needed for compliance checking

When you upload content, it may be securely transmitted to these providers for analysis. Each operates under their own privacy policies with contractual protections for your data.

We may use aggregated, de-identified data to improve our algorithms. You can opt out of any AI training use at any time.

• Provide AI-powered compliance analysis and recommendations
• Process and analyze content for regulatory issues
• Generate compliance reports and facilitate brand-influencer collaboration
• Manage accounts and process payments

• Provide customer support and technical assistance
• Send service notifications and security alerts
• Improve Service functionality and develop new features
• Ensure platform security and prevent fraud

• Comply with applicable laws and regulations
• Respond to legal requests and enforce our Terms
• Protect rights, safety, and prevent abuse

Content and analysis results are shared with authorized campaign participants (brands can view influencer submissions, influencers can see brand feedback).

We share information with trusted third parties who assist with:

• Cloud hosting and data storage
• AI processing and analysis
• Payment processing and email delivery
• Analytics and security monitoring

All service providers are contractually bound to protect your information.

We may disclose information to comply with legal obligations, enforce agreements, protect rights and safety, or prevent fraud.

Information may be transferred in connection with mergers, acquisitions, or sales of assets, subject to equivalent privacy protections.

We implement comprehensive security measures including:

• Encryption of data in transit and at rest
• Access controls with multi-factor authentication
• Network security with monitoring and intrusion detection
• Regular security assessments and updates

No security system is 100% secure. You acknowledge transmission risks and agree to use strong passwords and secure practices.

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

• Account Information: Retained for as long as necessary to support your relationship with us, including after account deletion, unless otherwise required by law.
• Campaign Content: Retained for the duration of a campaign plus additional time reasonably necessary for audit, compliance, security, and operational improvement purposes.
• Usage Logs: May be retained beyond 12 months where reasonably necessary for security, legal, or business purposes.
• Payment Records: 7 years for tax and legal requirements

Deletion Process: Upon account termination or deletion request, we remove personal information from active systems within 30 days. Certain information may be archived or retained in backup or compliance systems for longer periods where legally or operationally necessary.

• Access: Request copies of your personal information
• Correction: Update inaccurate information through your account or by request
• Deletion: Request deletion of personal information (subject to legal requirements)
• Portability: Receive your data in portable format

• AI Training Opt-Out: Refuse consent for AI training use of your data
• Human Review: Request human review of automated compliance decisions
• Algorithm Information: Request information about AI decision-making

California residents have additional rights including the right to know, delete, and opt-out of sale (we do not sell personal information).

Contact us with your request. We respond within 30 days and may require identity verification.

If we process biometric identifiers:

• We obtain explicit written consent before collection
• We specify retention and destruction schedules
• We do not disclose without consent or legal requirement

We comply with California AI disclosure requirements and provide information about our AI systems upon request.

We send essential service notifications (account alerts, security notices, compliance updates). You cannot opt out of these.

We may send promotional emails to Brand Users. You can unsubscribe at any time using the link in emails or by contacting us.

Our Service is US-focused and your information will be processed in the United States. By using the Service, you consent to this transfer and processing under US laws, which may differ from your local privacy laws.

Our Service is not intended for anyone under 18. We do not knowingly collect information from children under 13. If we discover we have collected such information, we will delete it immediately.

We may update this Privacy Policy periodically. For material changes, we will provide prominent notice via email or Service notification. Continued use after changes constitutes acceptance.

• Privacy Questions: privacy@pinkspider.ai
• General Support: support@pinkspider.ai

For complaints, you may contact:

• US: Federal Trade Commission (ftc.gov)
• California: California Privacy Protection Agency